Shipping policy

SHIPPING POLICY

Thank you for shopping with Joyouge. We aim to process and deliver your order as efficiently as possible.

Order Processing
Orders are normally processed within 1–3 business days. Processing times may vary during weekends, holidays, promotional periods, or due to product availability.

Shipping & Delivery
Joyouge offers free shipping on eligible orders where indicated at checkout. Products may be fulfilled and shipped by our third-party fulfillment partners. Delivery times vary depending on the destination, product availability, carrier, customs processing, and other factors outside our control. Estimated delivery information, where available, will be provided during the ordering or fulfillment process.

International Orders
International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country. Where applicable, such charges are the responsibility of the customer unless otherwise stated at checkout.

Tracking
Where tracking is available, customers will receive tracking information after the order has been processed and dispatched. Tracking information may take some time to become active after shipment.

Incorrect Address
Customers are responsible for providing complete and accurate shipping information. Please contact Joyouge as soon as possible if an address needs to be corrected. Once an order has been processed or shipped, we may not be able to change the delivery address.

Delays or Delivery Issues
Delivery dates are estimates and are not guaranteed. Joyouge is not responsible for delays caused by carriers, customs authorities, weather, or other circumstances beyond our reasonable control. If your order appears significantly delayed or you experience a delivery problem, please contact us so we can assist you.

Contact
For questions regarding shipping or your order, please contact us at xiaullahkhan.78@gmail.com.