Refund policy

Return, Refund & Cancellation Policy

Joyouge is committed to providing a satisfactory shopping experience. If an item arrives damaged, defective, incorrect, or significantly different from the item ordered, please contact us within 7 days of delivery with your order number and clear photographs or video showing the issue.

Returns

To be eligible for a return, the product must be unused, in its original condition and packaging, with all accessories included. For hygiene and safety reasons, opened or used beauty and personal-care products cannot normally be returned unless they are defective, damaged, or incorrectly supplied.

Refunds

Once your request has been reviewed and approved, a refund will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.

Cancellations

Orders may be cancelled before they have been processed or dispatched for fulfillment. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us promptly. After reviewing the claim, Joyouge may arrange an appropriate replacement, refund, or other resolution.

Return Shipping

Customers may be responsible for return shipping costs for eligible change-of-mind returns. For damaged, defective, or incorrectly supplied products, return arrangements will be provided after the claim has been reviewed.

How to Request a Return

Please contact Joyouge using the contact information provided on our website before returning any product. Do not send a product back without receiving return instructions from us, as the appropriate return location may vary depending on the product and fulfillment location.

This policy does not affect any rights available to customers under applicable consumer protection laws.